FAQ's
What fees are due to process an application?
Each person over the age of 18 must complete an application and pay a $75 application fee. In addition to the application fee a $275 administration fee must also be paid at the time of application to reserve your new apartment home.
What deposits are required?
The minimum-security deposit is $500 and may go up to one month of rent plus $500. We do have availability of a security deposit alternative for those that may need it.
When is rent due?
Rent is due on or before the 1st of every month. Rent is considered late on the 2nd of the month. We do provide a grace period through the 3rd prior to accessing a late fee of $150.
What utilities am I responsible for?
You are responsible for all utilities. Water, sewer, pest control, amenity fee and valet trash are billed to you from the community and are due on the 1st with rent. Electricity, cable, and internet are billed directly to you from the service provider.
Who is my cable/internet provider?
Spectrum is the provider for the community. Satellite dishes are not permitted.
What if I need maintenance?
The preferred way to request maintenance to be done is to complete a service request via our online resident portal. The resident portal is accessible from the home page of our website.
Do the apartments have a washer/dryer?
There are no washer/dryers or connections in the apartment. We have three clothes care centers strategically placed within the community. For your comfort the centers offer smart machines, air conditioning, TV, Wi-Fi, and seating.
Are your apartments furnished?
No, our apartment homes are not furnished. We can provide you with referrals for furniture leasing.
Am I allowed to transfer to a smaller/larger apartment after moving in?
We understand that circumstances change. If you have lived with us for a minimum of six months you may be granted a transfer with a $500 fee. Transfers after an initial lease term is fulfilled will incur a $300 fee.
How is trash collected? What about recycling? How do I get rid of large pieces of furniture?
We offer valet trash pick up at your front door five nights a week, Sunday-Thursday. Currently we do not have a recycling program.
Do the apartments have window coverings?
Our apartments are furnished with vertical blinds as well as 2-inch faux wood blinds.
Where do I pick up my mail and packages?
Buildings 1-13 will have their mail delivered to the boxes by the main office. Buildings 14-31 will have their mail delivered to the boxes located at the clubhouse at the back of the community. We have secure, and weatherproof Parcel Pending boxes at the front entry that your packages will be delivered to.
What is your noise policy?
We ask all residents not to disturb the rights and comforts of their neighbors at any time.
Am I allowed to have a grill?
Grills of any type are not to be used or stored within the community as this violates our local ordinance. We do have two gas grills available for our residents to utilize.
Do you supply AC filters?
We keep filters in the Leasing Office, and they are free for our residents to come by and pick up. We encourage our residents to change their filter monthly.
Can visitors use the amenities?
Yes, with the company of the leaseholder.
Can I paint walls in my apartment? Can I hang things on the walls like a TV or artwork?
Yes, however, you must turn in the apartment in its original condition upon move out.
Is the community undergoing any renovations or construction?
Yes, the community is currently undergoing renovations.
Can I start renting with a month-to-month lease?
No, we offer 7 – 12 months lease contracts.
Do you offer short-term leases?
Yes, we offer lease terms as short as 7–11 months for an additional fee.
When do I have to move-in by?
You may move in as soon as the home is ready or 10 days from the available date.
If I need to move out, how do I give notice? When do I have to give notice?
We require a 60-day written notice. You can request a Notice to Vacate form from the Leasing Office.
Are there termination fees if I need to leave suddenly?
Yes, fees are based on the early termination addendum and the option you chose at lease signing – either 2 month’s rent or pay liquidated damages (pay rent until re-rented).
Who will be able to get into my apartment and for what reasons? How much notice will I be provided?
Our Maintenance Team will have access to your apartment if a work order is required or an immediate emergency. Inspections will be provided a 24-hour notice.
Will the locks be changed before I move in?
All locks are changed prior to move-ins.
Am I allowed to add a roommate later?
Yes, the roommate will have to be approved via the application process and pay all required application fees.
Are there bike racks? Storage units? Garages? Other rentable amenities?
Clubhouse and bike rack available for residents. However, there are no garages or storage units.
Are there smoke alarms in the units? Carbon monoxide detectors? Alarm systems?
There are smoke alarms and extinguishers in each unit for fire safety
Do we have an active Resident Referral Program?